cupasfen.blogg.se - Aircall phone

#Aircall phone software

Telekom's Aircall offering is initially designed for small and medium-sized enterprises in Germany. This will empower them to communicate more effectively," said Jonathan Anguelov, Co-founder and General Manager at Aircall. "With such an unprecedented partnership with Deutsche Telekom, we will be connecting the widest range of businesses with Aircall's cloud business phone system and call center software. That way, information from customer calls reaches the relevant tools for sales or product management without delay. Aircall can be integrated into more than 100 common tools for companies, including CRM systems such as Salesforce or collaboration platforms such as Microsoft Teams. We embed in the solution our network expertise, and take care of it with our partner, to provide our customers with a highly efficient communication system," said Michael Müller-Berg, responsible for partner management at Telekom Deutschland. Whether a fully comprehensive call center or telephony for service and sales: “The Aircall app on desktop is all that is needed for teams. This way, companies benefit from a comprehensive communication system where no important information is lost due to system or media discontinuities. In addition to the flexibility of a cloud-based solution, Aircall allows easy integration with virtually all other business applications. In this series, Aircall experts share their vision of the industry.Telekom und Aircall offer call center from the cloud.ĭeutsche Telekom and its partner Aircall now offer business customers a call center from the cloud. The excerpt presented here is part of Aircall's ongoing "the state of sell" video series.

Video tutorials (available in large numbers on the official Aircall YouTube channel).

A French language help centre is available to you.

Blog (updated twice a week, it features topics such as customer testimonials, VOIP services, and customer service skills, etc.).

FAQ (Aircall has a knowledge base that can help you set up your account and use the applications immediately and productively).

E-mail (e-mail addresses are dedicated to customer service).

Livechat (accessible from the Aircall website, with an average response time of a few minutes).

Their New York and Paris offices can be reached in a variety of ways 24/7 if you are English or Spanish speaking, and Monday to Friday if you are exclusively French speaking (only technical help will have to wait 24 hours for a response during normal business hours). With any luck, Aircall will be able to create an integration with your own applications fairly quickly.Īircall also offers a partner program to enrich the possible integrations and meet the expectations of a large number of customers.Īircall's customer support is arguably one of the best out there.

#Aircall phone software

If your business solutions are not listed as integrating with Aircall, you can suggest the brand of invoicing, sales reporting or CRM software you use.

Productivity: Integromat, BlooBirds, Callingly, Intergratly, etc.

Support: Freshdesk, Kustomer, Helpscout, etc.

Data & Reporting: Zapier, Plecto, Segment, Toucan Toco, etc.

CRM: Hubspot, noCRM, Monday, Pipedrive, etc.

Sales automation: Salesforce, eDesk, Freshsales, SalesLoft, etc.

This means transparency of your contact information, and simplifies your business management and customer relationship management.Īircall integrates with many business solutions, including That's why Aircall integrates with your usual business management and CRM tools such as Hubspot, Salesforce and Zendesk with just a few clicks. You can thus ensure a better organisation of your sedentary sales force.Īircall understands that you already have your own work habits. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication. Managers can use this to reallocate resources to improve overall productivity.ĭuring a call, you can listen to measure the quality of the exchange. Team leaders can identify success factors and easily detect areas for improvement.Īircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity. These performance reports are accurate and easy to obtain. All these performances are centralised and can be consulted on a single dashboard. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. With Aircall, you can measure the performance of your teams in real time and track their performance over time. Try Aircall Reporting & Supervision Analyse the performance of your calls